Drew Dalziel Santander account was blocked off by a customer service representative who misgendered her upon hearing her voice.
Dalziel is currently in vocal training and had phoned up the bank to query a charge she had incurred on her account.
She said that when answering security questions, she was told that her account would be blocked for a week because “she sounded like a man”.
Dalziel said: “While I can see why this happened, it has been stressful.
“I haven’t had access to my money and have had to borrow to get by.